If you have an issue, we might already have a solution for you below!
In the chance one of our solutions does not help, feel free to click the button below to open a support ticket.
No, not at this time.
Yes, we will compensate any lost time.
Our products are locked to one computer at a time, if you'd like to play on another computer (such as at an internet café), visit the dashboard to reset your hardware identifier.
If you have ran out of hardware identifier resets, please open a support ticket and we will be happy to assist you.
PayPal, Stripe, Bitcoin, Bitcoin Cash, Ethereum, Litecoin, and USD Coin. If you are unable to pay through any of these methods, try finding a reseller.
As noted in our Terms of Service that you agreed to when purchasing a product:
4.4 Hash, at its sole discretion, may choose to issue a refund for a fee paid to Hash for a product or service offered by Hash, typically when a hardware or software incompatibility is identified cannot be addressed. However, it is your responsibility to review any system requirements that may be indicated and verify that you meet said requirements.
4.5 Refunds will not be given to an Account that has been banned, whether by breaking a rule, or by admin discretion.
You will only receive a refund if there is a technical issue that we are not able to solve.
We are not able to guarentee lifetime of a product due to disinterest in the game and anti-cheat advances.
Usually it's instant, however if you made a purchase that was deemed suspicious to one of our payment processors, we will have to manually review your payment.
Please check our network status before
opening a ticket.
If the servers are up and running and the loader does not work as intended, please create a support ticket explaining the issue and providing any error codes you may receive.
We deploy many safe-guards to protect against anti-cheats and reverse engineering. We assure you
that our products are completely safe to use.
Our loader will work on the following operating systems:
Please keep in mind that at any time, we may choose to drop support for any of the operating systems noted above.
The loader will NOT work on the following operating systems:
This error generally happens when the data required was not received correctly from the server.
Potential fixes include:
This error generally happens when the data required was not received correctly from the server or that the target process was terminated early.
Potential fixes include:
This error happens when the server has disconnected you for some reason. It generally happens if you wait too long at the product selection page.
The loader was unable to load Steam properly. This can happen if you have modified the Steam registry keys.
You may change your username if you have the Hash+ upgrade, as well as the ability to change your username color.
Visit this page.